![]() ![]() Improve conversions by simply showing this support badge that reassures your customers that your helpdesk team is there for them, to offer immediate assistance.Let your visitors contact you from literally any page of your website, using a small form to quickly file a support request.When to use the customer support widgetĪdding the support widget is a great way to: In it, so you know where exactly did the visitor decide to contact you. And if it's the widget, the ticket will have the actual page URL recorded Web-interface, the API or the support widget. You can change the "contact us" label to say something else and you can set all the colors to something that looks good on your site.Įvery ticket in the helpdesk app has an "origin" tag that indicates, where did the ticket originate from - an email message, ![]() That's why we're offering plenty of customization options for the widget. To learn more about Live Chat read this: Live chat in the support widget CustomizationĮvery website is different and it's hard to make a default look that will fit anywhere. While the agents in their turn can easily spot "live chat" tickets within ticket queue - they will have a glowing "live" badge while a customer still has the chat opened. After a user creates a ticket, they are redirected to a live chat view where they can talk to a support agent in real time. In fact, our app supports two widget types: one is a simple fancy pop-up that slides in from the bottom of a page (shown above), another one is a "full sized" widget, that's basically a popup-version of your "new ticket" page, with all the custom fields and extra HTML you added to it.Īnd guess what - the widget also supports live chat. To add the widget to a page on your website open the helpdesk, go to the "administrator" - "support widget" and copy the JavaScript code that has to be pasted to your page source just before the closing "" tag. Clicking this widget brings up a "support form" which is a simplified version of Jitbit HelpDesk ticket-creation page. The widget is a blue box with a label saying "contact us" on it. Both the self-hosted and hosted versions of Jitbit Helpdesk allow you to add a "contact us" support widget to your website by including just a tiny JavaScript code in your page.
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